Episode Summary
In this opening episode of Shift Notes: Conversations in Resilience, host Jacinta Marshall-Crouse shares the story behind the microphone, and the heart behind the podcast.
Born from years of service with the NSW Rural Fire Service, Shift Notes was created by Jacinta as a safe space for those who serve on the frontlines… firefighters, paramedics, nurses, police, and defence personnel, to pause, breathe, and process the quiet moments that follow the call.
Through gentle storytelling and guided journaling, Jacinta explores how writing can help transform lived experience into resilience. This episode invites you to begin that process for yourself, one page at a time.
“Resilience doesn’t begin in the big moments. It begins in the quiet ones.”
In This Episode
Why Shift Notes was created and who it’s for
How frontline service shaped Jacinta’s understanding of teamwork, trust, and reflection
The power of writing as a personal debrief
How journaling supports emotional processing and long-term resilience
🪶 Journal Prompt
What brought me here?
Write, sketch, or note down the story that led you to this work — or to this moment in your life. There’s no right way to begin; even a single sentence can open the door.
🦋 Takeaway
Your story matters. Resilience isn’t built only on bravery or endurance; it’s found in the moments you pause to listen to yourself.
✨ Resources & Links
Follow Shift Notes on Instagram & TikTok → @shiftnotespodcast
Read companion short stories and reflections → Shift Notes on Substack
Connect with Jacinta here.
If any topic in this episode feels heavy, please reach out to a trusted professional or support service in your area. You don’t have to carry it alone.
